Política de Privacitat

The controller for the processing of personal data collected through this website is:

Controller: DRAGEAU-IBERICA, S.L.

Tax ID (CIF): B-72705163

Registered office: Calle Provenza 281, 1-9, 08037, Barcelona, Spain

Email: info@drageauiberica.com

Phone: +34 93 025 34 58

Website: www.drageauiberica.com

For any matter related to personal data protection, the user may contact DRAGEAU-IBERICA, S.L. via email at info@drageauiberica.com.

DRAGEAU-IBERICA, S.L. may process the personal data that the user voluntarily provides through the website, forms, newsletter, chatbot, email or other enabled contact channels.

Depending on the channel used, we may process the following categories of data:

• Identification data: first name, surname, company or professional position.
• Contact data: email, phone, postal address, country, province or locality.
• Professional or commercial data: company, sector of activity, type of installation, product of interest, technical or commercial needs.
• Data included by the user in forms, messages, requests, emails, Google Forms or conversations with the chatbot.
• Newsletter subscription data: email, language, communication preferences, subscription date and consent status.
• Browsing data: IP address, device type, browser, operating system, pages visited, date and time of access, traffic source and cookie preferences.
• Data generated through analytics, advertising or measurement tools, when such tools are active and the user has accepted the corresponding cookies.

The user must refrain from providing specially protected or sensitive data, such as data relating to health, ideology, religion, sexual orientation, trade union membership, racial or ethnic origin, biometric data, genetic data or data relating to criminal convictions and offences.

DRAGEAU-IBERICA, S.L. may process the user's personal data for the following purposes:

4.1. Handling enquiries and requests

We will process the data provided through contact forms, email, phone, Google Forms, chatbot or other channels to respond to enquiries, commercial requests, technical questions or requests for information about our products and services.

Data received through the website's forms may be sent by email to info@drageauiberica.com or to other authorised internal email addresses of DRAGEAU-IBERICA, S.L.

4.2. Commercial and pre-contractual management

We may process the user's data to prepare quotations, analyse technical needs, assess the type of installation, follow up on requests, manage commercial proposals or initiate a possible contractual or professional relationship.

4.3. Management of customers, distributors and collaborators

DRAGEAU-IBERICA, S.L. may process personal data to manage relationships with customers, potential customers, distributors, sales representatives, installers, collaborators, suppliers and other professional contacts linked to its activity.

In certain cases, a request received through the website may be communicated or forwarded to a sales representative, distributor, installer, technician or authorised collaborator, when necessary to properly address the user's request according to the geographical area, the type of enquiry or the service requested.

4.4. Sending newsletters and commercial communications

When the user authorises it, DRAGEAU-IBERICA, S.L. may send newsletters, news, blog articles, commercial communications, event invitations, campaigns, information about products, services or content related to physical water treatment.

The newsletter may be managed through Brevo.

The user may unsubscribe at any time via the link included in each communication or by writing to info@drageauiberica.com.

4.5. Blog management

The website may include a blog or informative content section. DRAGEAU-IBERICA, S.L. may process browsing or interaction data related to this content to analyse its performance, improve the user experience and send related content when the user has subscribed to the newsletter.

4.6. Chatbot support

The website may incorporate a chatbot to provide information, guide enquiries and improve the browsing experience.

The chatbot may operate through automation tools such as n8n and artificial intelligence services such as OpenAI.

Conversations held with the chatbot may be retained for the purpose of handling the enquiry made, carrying out commercial or technical follow-up where appropriate, improving the quality of the service, detecting errors, optimising responses and forwarding the request to the relevant team.

The user must not enter sensitive data, unnecessary confidential information or third-party data without sufficient authorisation into the chatbot.

4.7. Browsing analysis and website improvement

The website may use analysis tools, such as Google Analytics 4, implemented directly or through Google Tag Manager, to obtain statistical information on the use of the website, pages visited, browsing time, traffic source, device used and general user behaviour.

These tools will be used in accordance with the applicable cookie settings and consent.

4.8. Advertising, measurement and remarketing

The website may use advertising or measurement tools, such as Google Ads and Meta Pixel, for the purpose of measuring campaign effectiveness, analysing conversions, creating audiences, displaying personalised advertising or carrying out remarketing actions.

These tools will only be used when there is an adequate legal basis and, where necessary, the user's consent.

4.9. Integration of third-party content

The website may integrate third-party content or services, such as YouTube videos and Google Maps maps.

These services may involve the processing of the user's technical data by such providers, especially when the user views videos, interacts with maps or accesses embedded content.

4.10. Compliance with legal obligations

DRAGEAU-IBERICA, S.L. may process personal data to comply with legal, tax, administrative, accounting or data protection obligations, as well as to respond to requests from competent authorities.

4.11. Security and defence of rights

We may also process personal data to ensure website security, prevent abusive use, resolve incidents, manage claims, protect our legitimate rights and interests or defend ourselves against possible liabilities.

The legal basis for processing will depend on each purpose:

• User consent: for sending newsletters, commercial communications, use of non-technical cookies, analytics, personalised advertising, remarketing and certain processing carried out through the chatbot or forms.
• Performance of pre-contractual or contractual measures: to manage information requests, quotations, orders, services, commercial relationships or necessary communications with customers and potential customers.
• Legitimate interest: to respond to enquiries, maintain website security, prevent abuse, improve services, follow up on professional or commercial requests and internally organise the enquiries received.
• Compliance with legal obligations: to respond to legal, tax, administrative, accounting, commercial requirements or those of competent authorities.

Personal data will be retained for the time necessary to fulfil the purpose for which it was collected and, subsequently, for the applicable legal periods.

In general:

• Enquiry and form data will be retained for the time necessary to handle the request and carry out the corresponding follow-up.
• Data received by email will be retained for as long as necessary to manage the enquiry, commercial relationship or possible derived liability.
• Data collected through Google Forms will be retained for as long as necessary for the specific purpose of the form.
• Data related to quotations, customers, distributors, collaborators or commercial relationships will be retained for as long as a contractual, pre-contractual or commercial relationship exists and for the applicable legal periods.
• Data used for newsletters or commercial communications will be retained until the user withdraws their consent or requests cancellation.
• Chatbot conversations may be retained for the time necessary to handle the request, carry out follow-up, improve the service, resolve incidents and comply with possible legal obligations.
• Data derived from cookies, analytics or advertising will be retained in accordance with the periods indicated in the Cookie Policy and the corresponding tools.
• Data necessary to comply with legal obligations will be retained for the periods required by the applicable regulations.

When data is no longer necessary, it will be securely deleted, blocked or anonymised, as appropriate.

DRAGEAU-IBERICA, S.L. will not sell users' personal data to third parties.

However, personal data may be communicated or accessible to third parties when necessary to provide services, manage requests or comply with legal obligations.

Among others, the following recipients or providers may have access to personal data:

• Hosting, deployment and website operation providers, such as Vercel.
• Domain and associated technical service providers, such as IONOS.
• Email, technical support, web maintenance or digital service providers.
• External form providers, such as Google Forms.
• Newsletter and email marketing providers, such as Brevo.
• Automation tools, such as n8n.
• Artificial intelligence providers, such as OpenAI, when used for chatbot operation.
• Analytics, tagging, advertising, measurement and remarketing tools, such as Google Tag Manager, Google Analytics 4, Google Ads or Meta Pixel, when implemented and active.
• External content platforms, such as YouTube or Google Maps.
• Sales representatives, distributors, installers, technicians or authorised collaborators, when necessary to address the user's request.
• Advisors, consultants, financial institutions, administrative providers or management companies when necessary for the company's ordinary activity.
• Public administrations, courts, tribunals, law enforcement agencies or competent authorities when there is a legal obligation.

When such third parties act as data processors, DRAGEAU-IBERICA, S.L. shall endeavour to enter into the contracts or guarantees required by the applicable regulations.

Some providers used by the website may be located outside the European Economic Area or carry out processing that involves international data transfers.

This may occur, among others, with tools such as Google, Meta, YouTube, Google Maps, Google Ads, Google Analytics, Google Tag Manager, OpenAI, Brevo, Vercel, IONOS or other technology providers, depending on their configuration, server location, sub-processors or terms of service.

Where international data transfers occur, they shall be carried out in accordance with the guarantees provided for in the applicable regulations, such as adequacy decisions, standard contractual clauses approved by the European Commission or other legally valid mechanisms.

The user may exercise the following rights regarding data protection:

• Right of access: obtain confirmation as to whether DRAGEAU-IBERICA, S.L. processes personal data concerning them and access such data.
• Right to rectification: request the correction of inaccurate or incomplete data.
• Right to erasure: request the deletion of their data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
• Right to object: object to the processing of their data in certain circumstances.
• Right to restriction of processing: request that the processing of their data be restricted in the cases provided for by law.
• Right to data portability: receive their data in a structured, commonly used and machine-readable format, and transmit it to another controller where technically possible.
• Right to withdraw consent: withdraw consent granted at any time, without affecting the lawfulness of processing carried out previously.
• Right not to be subject to automated decisions: not to be subject to decisions based solely on automated processing that produce legal effects or significantly affect them, except in legally permitted cases.

To exercise these rights, the user may send a request to:

info@drageauiberica.com

The request must clearly indicate the right the user wishes to exercise and allow the identity of the applicant to be verified where necessary.

Furthermore, the user has the right to lodge a complaint with the Spanish Data Protection Agency if they consider that the processing of their personal data does not comply with the applicable regulations.

The user may receive commercial communications, newsletters, blog articles, news or promotional information from DRAGEAU-IBERICA, S.L. when they have given their consent or when another applicable legal basis exists.

These communications may be managed through Brevo.

The user may withdraw their consent and unsubscribe at any time via the unsubscribe link included in each communication or by writing to info@drageauiberica.com.

Withdrawal of consent shall not affect the lawfulness of processing carried out before such withdrawal.

The website may incorporate a chatbot based on automation tools such as n8n and artificial intelligence services such as OpenAI.

The purpose of the chatbot is to guide the user, answer general questions, provide information about products or services, collect requests and, where appropriate, forward them to the relevant DRAGEAU-IBERICA, S.L. team.

The responses generated by the chatbot are for informational and guidance purposes. They do not replace personalised technical advice nor do they constitute a binding contractual offer.

Conversations may be retained to handle the request, carry out follow-up, improve system operation, resolve incidents and optimise response quality.

The user must not enter sensitive data, unnecessary confidential information, third-party data without authorisation or information that is not relevant to the enquiry into the chatbot.

DRAGEAU-IBERICA, S.L. may use forms created through Google Forms to collect requests, registrations, enquiries, questionnaire responses or other types of information voluntarily provided by the user.

When the user completes a Google Form, the data may be processed by Google in accordance with its own terms and policies, in addition to being processed by DRAGEAU-IBERICA, S.L. for the purpose indicated in each form.

The website may use its own and third-party cookies and similar technologies for technical, analytical, personalisation, advertising, measurement and remarketing purposes.

The website may incorporate a custom-developed cookie panel, from which the user may accept, reject or configure the use of cookies, as appropriate.

In particular, the website may use tools such as Google Tag Manager, Google Analytics 4, Google Ads, Meta Pixel, YouTube, Google Maps or other similar technologies.

Technical or strictly necessary cookies may be used without consent when they are essential for the operation of the website. Analytical, advertising, personalisation or third-party cookies will be used in accordance with the user's consent where required.

For detailed information on the cookies used, providers, purposes, duration and how to manage or reject them, the user should consult the Cookie Policy of this website.

The website may integrate third-party content or services, such as YouTube videos and Google Maps maps.

These services may process the user's technical data, such as IP address, device information, browser, online identifiers or interaction data, especially when the user views videos, interacts with maps or accesses embedded content.

DRAGEAU-IBERICA, S.L. does not fully control the processing carried out by these third parties. The user should consult the privacy and cookie policies of the corresponding providers for more information.

DRAGEAU-IBERICA, S.L. may have a presence on social media and external platforms.

The processing of data of users who follow, interact with or contact DRAGEAU-IBERICA, S.L. through such platforms shall be governed by this Privacy Policy, to the extent applicable, and by the terms of use, privacy policies and cookie policies of each platform.

DRAGEAU-IBERICA, S.L. accepts no liability for processing carried out directly by social media platforms as independent controllers.

DRAGEAU-IBERICA, S.L. shall adopt appropriate technical and organisational measures to ensure a level of security appropriate to the risk of processing, with the aim of preventing the loss, alteration, unauthorised access, disclosure or misuse of personal data.

However, the user should be aware that no Internet information transmission system is completely secure. Therefore, DRAGEAU-IBERICA, S.L. cannot guarantee the absolute security of information transmitted over the network.

The user guarantees that the personal data provided through the website is true, accurate, complete and up to date.

The user shall be liable for any damage or loss that may arise from the communication of false, inaccurate, incomplete or outdated data.

If providing third-party data, the user guarantees that they have sufficient authorisation to do so and that they have informed such third parties of the content of this Privacy Policy.

This website is not intended for minors.

DRAGEAU-IBERICA, S.L. does not knowingly collect personal data from minors. In the event that a minor provides personal data through the website, their parents, guardians or legal representatives may request the deletion of such data by writing to info@drageauiberica.com.

DRAGEAU-IBERICA, S.L. reserves the right to amend, update or adapt this Privacy Policy at any time, especially to adapt it to legislative changes, criteria of supervisory authorities, technical modifications, changes in the services offered, new tools or new website functionalities.

Any amendment shall be published on this same page and shall be applicable from the moment of its publication.

Last updated: 16 June 2026.